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As a design firm (and a relatively new one in the scheme of things) we failed early on at explaining the role of a website to some of our first clients. A small business owner would come to us and say, “I need a better presence online.” As designers, we interpreted that to mean, “I want you to make my website look better and work better for people who visit it from a phone or a computer.” But what most small business owners really mean is, “Can you do something to my website

We get it. You're an entrepreneur. You have to do everything. You’ve been told by all the experts that you and only you can get the job done right. Wrong! Even the most talented small business owner can’t be good at everything. Sure you may be great at selling retail products or installing air conditioners, but do you really want to tackle making a website or figuring out the dimensions of your company facebook cover photo? One of the biggest reasons that many startups and